OmoteNashiCX· CX Audit Assessment

CX Audit Assessment

Comprehensive Customer Experience Evaluation

Score each item honestly. Add observations where relevant. When complete, submit to receive your full results by email.

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Complete

Scoring Guide

4 — Excellent
3 — Good
2 — Needs Work
1 — Critical Gap
N/A — N/A
Critical = high-priority item
1

Executive team has a clearly articulated CX vision communicated to all staff

Critical
2

A dedicated CX leader or team exists with budget and authority

Critical
3

CX KPIs are tracked at the board/executive level

Critical
4

Customer experience is included in strategic planning sessions

5

CX initiatives are funded with a defined annual budget

6

Leadership regularly participates in listening to customer feedback

7

A CX roadmap with defined milestones exists for the next 12 months

8

Cross-functional CX governance or committee meets regularly

Submit Your Audit

Your completed results will be emailed to you and to the OmoteNashi CX team for review and follow-up.

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CX Critical Risk

OmoteNashi CX · contact@omotenashicx.com · おもてなし — Serving with the whole heart